Because every piece is handmade and one-of-a-kind, we ask you to review the product page, size and personalisation details before ordering. Small variations between pieces are the hallmark of hand craftsmanship and are not defects.

Eligible returns are generally accepted within a fixed window from delivery. The exact window, eligibility and process are confirmed here once confirmed by the owner. Defective or damaged-on-arrival items are always handled with priority — contact us with photos and we'll make it right.

Returned items must be unused, in original packaging, and with any tags and certificates intact. Personalised pieces cannot be resold and are typically non-returnable unless damaged in transit.